HealthCheck — citizen monitoring of health facilities in the DRC

HealthCheck makes public the problems users find in health facilities in the DRC — and what officials do to fix them.

See the health facilities Report a problem

In real time

All the data
  • 0 health facilities monitored
  • 0 problems reported
  • 0 problems fixed
  • 0 monitoring visits

Map of the monitored health facilities

All the health facilities

The map uses more mobile data. The list shows the same information.

  • Open problems
  • In progress
  • All fixed
  • No visit yet

Data analytics

Open the dashboard

No problem reported yet.

Our impact

Resolution rate

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Share of reported problems that are fixed or verified.

Most frequent problems

No problem reported yet.

Success stories

The first success stories will appear here as soon as a problem is fixed: what was done, by which method, and how fast.

Latest reports

See all

No problem reported yet.

What we monitor

Six types of health facilities

Organised by province, health zone and health area, like the Congolese health system.

  • DispensaryBasic local care
  • Health postFirst point of contact in the health area
  • Health centreIncluding referral health centres
  • HospitalGeneral referral, provincial and university hospitals
  • PharmacyPharmacy or drug depot
  • ClinicPrivate clinic or polyclinic

Who can report?

Everyone, with a free account

  • Users and community

    Patients, carers, companions, community members: anyone can request a free account, validated by CERC, then report what they saw or lived.

  • Enhanced anonymity

    Health workers

    Nurses, midwives, doctors, pharmacists, technicians, community workers: they report system failures — stock-outs, unpaid salaries, broken equipment, pressure.

  • CODESA, civil society and NGOs

    Members of health area development committees, civil society organisations and NGOs also report and support the monitoring.

What we check

Eleven areas, precise questions

At each visit: 20 questions shared by all facilities, then the questions specific to its type. Examples:

  • Access to careIs a patient in a life-threatening emergency treated before any discussion of payment?
  • Costs and receiptsIs the official price list displayed and readable for patients?
  • MedicinesAre basic essential medicines available today?
  • StaffAre the expected staff present and identifiable (badge, coat, name)?
  • HygieneIs clean water available for care and hand washing?
  • EquipmentDoes the facility have electricity when it needs it?
  • Patient safetyHas a patient been held for non-payment (detention for debt)?
  • MaternityIs a qualified midwife available 24 hours a day?
  • IntegrityAre free medicines sold, or money requested to speed up care?
  • GovernanceIs a complaints register or box available and visible?
  • Working conditionsWere staff paid for the last month due?Internal report by health workers

How it works

From finding to verified fix

  1. 1

    Visit

    The users’ committee visits the facility and answers the questionnaire for its type.

  2. 2

    Report

    Every “red” answer becomes a problem; CERC reviews sensitive cases before anything is published.

  3. 3

    Dialogue

    The facility’s management is informed and agrees with the committee on what must change.

  4. 4

    Verification

    A “green” answer at the next visit confirms the fix, observed on site.

ReportedAcknowledgedFixedVerified

Dashboard

The health indicators we track

Published from the first visits, by province, health zone and facility type.

  • —of facilities display their price list
  • —report a stock-out of essential medicines
  • —report patients held for debt
  • —median time to fix, by facility type

Patient feedback

An anonymous exit survey after consultation, published only from 5 answers:

  • Waiting time
  • Costs & receipts
  • Medicines available
  • Respect
  • Satisfaction

Confidentiality

Stronger rules for health

Monitoring is about facilities, never about patients.

  • No individual health data

    No diagnosis, no patient name, no medical record. Surveys are anonymous and aggregated.

  • No identifiable person in photos

    No patient and no named document: CERC blurs or rejects before publication.

  • Health workers protected

    Their reports stay internal to CERC and are only published in aggregate, by health zone.

  • Serious cases first

    A patient held for debt alerts CERC immediately and is only published once verified.

Take part

Join citizen monitoring of health care

Request an account

Patient, carer, companion, community member, CODESA member, civil society or NGO: request your account. CERC validates it and sends your login details by SMS or e-mail.

Request an account

Are you a health worker?

Report the failures you see in full confidence. Only CERC knows your identity.

Contact CERC